The Role of Civil Servants' Digital Literacy in Public Services Through The Mediation of The Adoption of Sorong Smart City Technology
DOI:
https://doi.org/10.70062/greensocial.v3i1.279Keywords:
ASN, Digital Literacy, Public Services, Smart City, Sorong CityAbstract
This study aims to analyse the role of digital literacy of the State Civil Apparatus (ASN) in supporting the implementation of smart cities and improving the quality of public services in the Sorong City Regional Secretariat. The research method used is qualitative with a descriptive approach, through in-depth interviews with structural officials within the Sorong City Secretariat. The results of the study show that the level of digital literacy of civil servants is still varied and greatly influenced by the duties and functions of the position, generational background, and the intensity of the use of digital technology in daily work. The implementation of the smart city concept in Sorong City has not been fully optimal due to limited infrastructure, readiness of human resources, budget support, and coordination between regional apparatus organisations. Nevertheless, digitalisation has had a positive impact on the efficiency of public services, especially in the aspects of administration, transparency, and ease of access to information for the public. This study also found that the success of digital governance is highly determined by the commitment of regional leaders, internal policies that support the digital capacity building of civil servants, and continuous training and mentoring. Therefore, strengthening the digital literacy of civil servants is a strategic and sustainable priority policy to support the development of smart cities and digital public services that are effective, inclusive, and accountable in Sorong City.
References
Albino, V., Berardi, U., & Dangelico, R. M. (2015). Smart cities: Definitions, dimensions, performance, and initiatives. Journal of Urban Technology, 22(1), 3-21. https://doi.org/10.1080/10630732.2014.942092
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
Creswell, J. W., & Plano Clark, V. L. (2011). Designing and conducting mixed methods research (2nd ed.). Thousand Oaks, CA: Sage Publications.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Denhardt, R. B., & Denhardt, J. V. (2000). The new public service: Serving rather than steering. Public Administration Review, 60(6), 549-559. https://doi.org/10.1111/0033-3352.00117
Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead-Long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467-494. https://doi.org/10.1093/jopart/mui057
Gilster, P. (1997). Digital literacy. New York, NY: John Wiley & Sons.
Heeks, R. (2006). Implementing and managing e-government: An international text. London, England: Sage Publications. https://doi.org/10.4135/9781446220191
Meijer, A., & Bolívar, M. P. R. (2016). Governing the smart city: A review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392-408. https://doi.org/10.1177/0020852314564308
Mergel, I. (2019). Digital service teams in government. Government Information Quarterly, 36(4). https://doi.org/10.1016/j.giq.2019.07.001
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). Thousand Oaks, CA: Sage Publications.
Ministry of State Apparatus Empowerment and Bureaucratic Reform. (2020). Roadmap of an electronic-based government system (SPBE). Jakarta: Ministry of PANRB.
Nam, T., & Pardo, T. A. (2011). Conceptualising a smart city with dimensions of technology, people, and institutions. Proceedings of the 12th Annual International Digital Government Research Conference, 282-291. https://doi.org/10.1145/2037556.2037602
OECD. (2020). Digital government index 2019: Results. Paris, France: OECD Publishing. https://doi.org/10.1787/4de9f5bb-en
Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York, NY: Free Press.
Sugiyono. (2019). Quantitative, qualitative, and R&D research methods. Bandung, Indonesia: Alfabeta.
UNESCO. (2018). A global framework of reference on digital literacy skills. Paris, France: UNESCO.
United Nations. (2022). United Nations e-government survey 2022: The future of digital government. New York, NY: United Nations.
van Dijk, J. A. G. M. (2005). The deepening divide: Inequality in the information society. London, England: Sage Publications. https://doi.org/10.4135/9781452229812
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computers in Human Behaviour, 72, 577-588. https://doi.org/10.1016/j.chb.2017.03.010
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
Viale Pereira, G. et al. (2017). Increasing collaboration and participation in smart city governance. Government Information Quarterly, 34(3). https://doi.org/10.1080/02681102.2017.1353946
Wirtz, B. W. et al. (2019). Digital government and public sector performance. Public Organisation Review, 19(2).
Yigitcanlar, T., Kamruzzaman, M., Foth, M., Sabatini-Marques, J., da Costa, E., & Ioppolo, G. (2019). Can cities become smart without being sustainable? A systematic review of the literature. Sustainable Cities and Society, 45, 348-365. https://doi.org/10.1016/j.scs.2018.11.033
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Green Social: International Journal of Law and Civil Affairs
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
